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  1. Projects

Project: Everbridge API + UI

Emergency Messaging Platform

PreviousProject: UpakneeNextProject: 311 CRM Upgrade

Last updated 2 years ago

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Swapping the API for boston.gov/alerts from codered to everbridge is ready to go, but waiting on approval from OEM - as of 5/4/2020

The City of Boston switched from CodeRed to Everbridge for emergency notifications (mainly text messages) in April 2020.

For historical information on emergency alert sign ups see here:

Boston.gov pages where API appears:

  1. Production: boston.gov/alerts > (connected the production Everbridge API)

  2. Development: d8-dev.boston.gov/alerts > (connected to the test API)

City of Boston organization ID’s are: ALERTBoston: 892807736721548 Alert Boston API Testing: 454102597238915

Contact at Everbridge: Chris Rigby Implementation Team Lead Office: 781-819-5161 Cell: 781-771-4590 chris.rigby@everbridge.com

Notes from initial call re: API on 4/21/20 found here:

  • Open RESTAPI > json object

  • First, last name, unique ID (email or phone), record type

  • What are all the available fields > /contacts in

  • API user provisioned at user level > don’t log in to the ever bridge UI b/c this will break the API connection

  • Real time syncs or batch uploads

  • Up 40 API calls per minute

  • To test API: can create another ‘organization’ > can be done in about 5 minutes. Chris will go ahead and create this now.

  • We have one ‘organization’ right now

  • Chris, ever bridge implementation partner

  • REST API programming guide available

  • Need to set up/build on component > should be the 10 languages set up via text with everbridge

  • Can geolocate, but would need full address

Scope for Version 1: 1. Swap Everbridge API in for CodeRed API on boston.gov (there is an emergency notifications component. Determine if email or phone is unique identifier (still TBD). 2. Add additional address fields so that address is address line (street number and name), city, state, and zip code (rather than just zip code) 3. Add additional languages to drop down, so that the dropdown includes 10 languages, which are and should be in this order: English, Español, Kreyòl ayisyen, 中文, Tiếng Việt, Kriolu, Русский, عربية#, Português, Français, Af Soomaali

Future Enhancements:

  1. Ideally, a General Assembly UXDI group reviews this component/sign up process. To be determined.

  2. Potentially, how is the component translated so people know that other languages are available and can be selected in the dropdown.

https://app.gitbook.com/@boston/s/digital/projects/decommissioned-apps-or-services/codered
https://www.boston.gov/departments/emergency-management/city-boston-alerts-and-notifications
https://d8-dev.boston.gov/departments/711/city-boston-alerts-and-notifications
Api.everbridge.net
boston.gov