How-To Page

How-To pages offer a step-by-step guide for how to complete a process with the City.

This page type allows you to create tabs that open and close to document the steps for different methods of completing a process (i.e. online, in person, by mail).

Best Practices

• Use specific language. How-to’s are often the most easily accessible option for residents to learn the steps needed to complete an application or City process.

• Consider what information is going to be most relevant for residents. The more streamlined the steps are the more likely it is that a resident will take the time to read through all of the presented information.

• If the process or application can be completed online, consider placing a button link to the online application in the very first step. This will prevent people from missing the online option if they don’t read far enough down the page.

• While this page can support additional components, it is best to keep additional components to a minimum to reduce scroll and keep the page focused on the steps of completing the process.

Good to Know

In addition to steps and tabs, this page has a “Keep in Mind” section. This section is great for putting in important information that will be relevant regardless of which method a resident chooses to complete a given process (i.e. deadlines, fees, additional documentation).

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